"We", "our", and "us", when used in this notice, means Covenant Bank.

 

This is our privacy notice for our customers. When we use the words "you" and "your" we are referring to our consumer customers who have a continuing relationship by purchasing or holding financial products or services such as a deposit account, loan, credit card or safe deposit box.

 

Your trust is the cornerstone or our relationship. That is why we are committed to protecting the privacy and security of the information you share with us. You trust us with your personal and financial information, and we'll honor that trust by handling your information carefully and sensibly. This notice will help you understand how we use and protect the information about you.

 

We will tell you the sources of the information we collect about you. We will also tell you what measures we take to secure that information.

Information We Collect

We collect your personal information for business-specific purposes to protect and administer your personal accounts and transactions, to comply with state and federal banking regulations, and to help the bank better understand your financial needs in order to design or improve our products and services. We will use information to help identify additional products or services which we believe customers might want to know about. We also use information we collect to identify you, to communicate with your and to help us respond to your questions.

 

We collect that information from the following sources:

• Information you give us on applications and other forms
• Information about your transactions with us
• Information about your transactions with other parties
• Information from a consumer reporting agency

Accuracy Of Information

We strive to maintain customer financial information that is accurate, current and complete in accordance with reasonable commercial standards.  Should you ever believe that our records contain inaccurate or incomplete information about you, please notify us. We respond to requests to correct inaccurate information as promptly as possible.

Employee Access And Use Of Customer Information

Covenant Bank restricts access to information about you to those employees who need to know that information to provide products or services to you. We maintain physical, electronic, and procedural safeguards to protect that information. We also educate our employees about the importance of confidentiality and customer privacy.

Restrictions On The Disclosure Of Account Information

We do not reveal specific information about your accounts or other personally identifiable data to parties outside our bank for their independent use unless:

• You request or authorize it;
• The information is provided to help complete a transaction initiated by you;
• The information is provided to a reputable credit bureau or similar information reporting agency; or
• The disclosure otherwise is lawfully permitted or required.

Complaints And Inquiries

At Covenant Bank we value our customer relationships. We want you to understand how we use the information you provide and our commitment to ensuring your personal privacy. If you have questions about how we protect your confidential information, please contact your local branch, call toll free at 1-877-389-4107, or email us.